Privacy Policy

This privacy policy sets out how Zero Carbon World uses and protects any information that you give when you use this website.

Zero Carbon World is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 30/08/2013 and was updated May 2018.

What We Collect

We have forms on our website to allow you to apply for our free Charging Station scheme, sign up to our newsletter or contact us for various reasons.

In order for us to be able to reply to you, we may collect some or all of the data below:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to our objectives

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file that is placed on your computer's hard drive. Cookies can be used for many purposes, however we only use cookies in the following ways:

Cookies allow our website to respond to you as an individual. It allows you to complete forms. No personal information is stored in these cookies.

We also set cookies to monitor use of our site by identifying which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. No information is stored which can be tracked back to you as a specific user.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting.

Once we have passed data onto 3rd parties we don't accept liability of miss-use on their behalf. Any complaints should be taken up with them and/or reported to Information Commissioners Office.

You may request details of personal information that we hold about you under the General Data Protection Regulation (GDPR) 2018.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

If you sign up to receive newsletters and information from us, you can cancel at any time by emailing

Periodically we will review the data we hold and delete records no longer relevant to the charity's projects, aims and objectives.